LotLinx, the leading automotive AI-powered digital marketing tool, is experiencing tremendous growth and has an exciting opportunity for a Director- Customer Success to join our Customer Success team. LotLinx provides employees a dynamic work environment that is challenging, team-oriented, and full of passionate people. We offer great incentives to our employees, such as competitive compensation and benefits, flex time off and career development opportunities.

Director- Customer Success
This hands-on Director is responsible for developing top level CSM’s that understand how to build relationships with decision makers both remotely and in the field. Teach your team how to identify opportunities to increase customer spend, a trusted resource, overcome objections, evaluate competition, manage processes, and grows relationships both corporately and in the field. We are looking for a Director that has a track record of managing successful teams!

Role details
– Develops and implements strategic service plans to meet corporate goals
– Directs service activities and sets performance goals accordingly
– Directs staffing, training and performance evaluations
– Advises dealers, distributors and clients concerning sales and inventory strategies
– Represents company at trade association meetings to promote the brand and its solutions
– Delivers best in class Churn Ratio!
– Meets with key clients, assisting service representative with maintaining relationships
– Prepares periodic sales report identifying potential upsell opportunities, and areas of proposed product line expansion
– Monitors and evaluates the activities and products of the competition
– Effectively manages budget metrics for the region

Requirements
– Bachelor’s degree
– 5+ years in managing a customer service team
– Automotive industry experience preferred
Competencies
– Communication proficiency
– Organizational skills
– Results driven with strong customer/client focus
– Performance management
– Problem-solving/analysis skills and business acumen
– Leadership skills and proven ability to foster teamwork

About Us
LotLinx is the best-in-class, AI-powered Inventory Management solution for the automotive industry. LotLinx uses advanced machine learning technology to help vehicle sellers analyze shopper data, identify high intent purchasers, and execute inventory-specific strategies to reduce days on lot and improve margin per vehicle.